Dear E.C. Waters. A few months ago, I moved into a house that had two old AC/heating units that did not function properly, inadequate ductwork, and only a few returns. As a result, the air flow was poor and the temperature inside the house was very hot, especially in the theater room upstairs. Recently E.C. Waters installed two new Trane AC/heating units in my house, added returns in all of the bedrooms, and reconfigured the ductwork. Now the air flow is superior and the temperature is just as comfortable upstairs as it is downstairs. It is no longer hot inside the house. I am so pleased with these new Trane units. I am also elated with the wonderful service that E.C. Waters has provided. Everyone at E.C. Waters, from the people who answer the phones to the service personnel, is terrific. I have used other air conditioning companies in the past, but none of them compares to E.C. Waters. I just can’t say enough wonderful things about this company. I would also like to take a moment to personally thank the comfort consultant of E.C. Waters. He came by the house and explained the various types of AC/heating systems that were available. He also climbed up into the attic and figured out what was wrong with the existing ductwork. In addition, he was at the house during the installation, and he has even stopped by the house several times after the installation just to make sure that I was satisfied with the new units. Now that is customer service! Their comfort consultant is unbelievably talented at his job. He is extremely knowledgable and has a wonderful sense of humor. He makes the process of buying an AC/heating unit so easy. I am delighted to have met him and he truly does a marvelous job of representing E.C. Waters. Again, I really appreciate the top-notch service that E.C. Waters had provided. I will recommend E.C. Waters to everyone I know.